Terms of service

Terms of Service

Last updated: 8 August 2026

Welcome to Gorilla Pop Protectors.

These Terms of Service ("Terms") govern your use of the Gorilla Pop Protectors website, online store, products and related services.

In these Terms, "Gorilla Pop Protectors", "Gorilla", "we", "us" or "our" refers to the business operating the Gorilla Pop Protectors online store, and "you" or "your" refers to any person accessing our website or purchasing products from us.

By accessing or using our website, creating an account, placing an order or purchasing products from us, you agree to these Terms, together with our:

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

If you do not agree with these Terms, please do not use our website or purchase products from us.

Nothing in these Terms is intended to exclude, restrict or waive any right or remedy that you may have under applicable South African law, including the Consumer Protection Act, 2008 (Act 68 of 2008), the Electronic Communications and Transactions Act, 2002 (Act 25 of 2002), the Protection of Personal Information Act, 2013 (POPIA), or any other applicable legislation.

1. About Gorilla Pop Protectors

Gorilla Pop Protectors is an online retailer specialising in Funko Pops, collectible products and protective display solutions such as Pop Protectors, Hardstacks and acrylic displays.

Our website is operated using Shopify, which provides the ecommerce platform that enables us to sell our products and provide our online services.

Purchases made through our website are transactions between you and Gorilla Pop Protectors. Shopify provides the technology and ecommerce infrastructure but is not the seller of the products offered by Gorilla Pop Protectors.

2. Eligibility and Use of Our Website

You may use our website for lawful purposes and in accordance with these Terms.

By using our website or placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You have the legal capacity to enter into a transaction.

  • You will use the website for lawful purposes.

  • You will not use the website to commit fraud or any other unlawful activity.

  • You will not attempt to interfere with the operation or security of our website.

  • You will not knowingly provide false or misleading information.

If you create an account with us, you are responsible for keeping your login information secure and for activities carried out through your account.

We reserve the right to suspend or terminate an account where there is reasonable evidence of fraud, abuse, unlawful activity, misuse of the website or violation of these Terms, subject always to applicable law.

3. Our Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on our website are accurate and up to date.

However, photographs and colours may appear slightly different depending on your monitor, screen, device settings, lighting or photographic conditions.

Minor differences between product photographs and the actual product do not necessarily constitute a defect.

Product availability may change without notice, particularly because we sell collectibles that may be discontinued, limited, rare or manufactured many years ago.

Some products may therefore become unavailable after being listed or after an order has been placed.

Where a product becomes unavailable before we are able to fulfil an accepted order, we will contact you and provide the appropriate resolution in accordance with applicable law.

4. Collectible Products

Gorilla Pop Protectors specialises in collectible products, and collectible condition can be different from ordinary retail merchandise.

Some Funko Pops and other collectibles may have:

  • Minor box imperfections;

  • Manufacturing variations;

  • Printing variations;

  • Small marks or imperfections resulting from the manufacturing or distribution process;

  • Packaging imperfections;

  • Age-related characteristics where applicable.

Unless a product is specifically advertised as being in mint condition, we do not guarantee that a collectible or its packaging will be completely free from minor imperfections.

Where a product is specifically described as having a particular condition, that description will form part of the basis on which the product is offered for sale.

If you require additional photographs or information regarding the condition of a particular collectible, please contact us before placing your order.

Nothing in this section limits any statutory rights relating to goods that are genuinely defective, unsafe, incorrectly described or otherwise non-conforming.

5. Rare, Discontinued and Limited Collectibles

Because we sell collectibles, the availability and market value of certain products may change substantially.

Some items may have been manufactured many years ago and may no longer be produced.

Other products may become more valuable because of:

  • Rarity;

  • Limited production;

  • Discontinuation;

  • Collector demand;

  • Age;

  • Scarcity; or

  • Other market conditions.

Gorilla Pop Protectors does not guarantee that an identical replacement will be available for a collectible after purchase.

Where a qualifying product requires replacement and an identical replacement cannot reasonably be sourced, the applicable remedy will be handled in accordance with our Return and Refund Policy and applicable South African law.

6. Product Pricing

All prices displayed on our website are stated in South African Rand (ZAR) unless otherwise indicated.

The price applicable to a product will generally be the price displayed at the time the order is placed and confirmed.

Prices, promotions and discounts may change from time to time.

We may offer promotional pricing subject to additional terms and conditions. Where specific promotional terms conflict with these Terms, the promotional terms will apply to that promotion to the extent permitted by law.

We will not use an obvious pricing error to mislead consumers.

If an obvious error in pricing or product information occurs, we may contact you to clarify the error before processing the order, subject to applicable law.

7. Orders and Acceptance

When you place an order through our website, you are submitting an order to purchase the selected products.

An order is subject to product availability and payment being successfully authorised.

We may contact you if:

  • A product is unavailable;

  • There is an obvious pricing or product-description error;

  • We require additional information;

  • Payment cannot be processed;

  • There is a suspected fraudulent transaction; or

  • There is another legitimate reason preventing us from fulfilling the order.

Where we cannot fulfil an order, we will provide the appropriate refund or other remedy required by applicable law.

Once an order has been accepted and payment processed, cancellation and return rights will be governed by applicable law and our Return and Refund Policy.

8. Payment

We use third-party payment providers to process payments made through our website.

You must provide accurate payment and billing information and must be authorised to use the selected payment method.

We do not knowingly accept payments obtained through fraud, unauthorised use of payment instruments or other unlawful means.

Where a payment is reversed, disputed or otherwise determined to be unauthorised or fraudulent, we reserve the right to investigate the transaction and take appropriate lawful action.

9. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

We may use third-party courier and logistics providers, including The Courier Guy, Aramex and Pargo, depending on the order, destination, service availability and our operational requirements.

For door-to-door deliveries, Gorilla Pop Protectors may choose between available courier providers based on factors such as destination, service availability, delivery requirements and operational considerations.

Delivery times are estimates unless a specific delivery commitment has been expressly agreed.

Courier delays may occur due to circumstances outside our reasonable control, including:

  • Weather;

  • Road conditions;

  • Remote or outlying delivery locations;

  • High courier volumes;

  • Public holidays;

  • Operational disruptions;

  • Incorrect or incomplete delivery information;

  • Events outside our reasonable control.

For full information regarding delivery, courier liability and claims, please refer to our Shipping Policy.

Nothing in our Shipping Policy or these Terms limits any consumer right that cannot lawfully be excluded under South African law.

10. Risk During Delivery

Risk relating to products during delivery will be determined in accordance with applicable South African consumer law.

Nothing in these Terms transfers or excludes a risk or statutory responsibility in a manner that is prohibited by applicable law.

Where products are damaged, lost or incorrectly delivered, we will investigate the matter and assist with the appropriate courier claim or other remedy where applicable.

Please refer to our Shipping Policy and Return and Refund Policy for the procedures applicable to damaged or missing orders.

11. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return and Refund Policy, which forms part of these Terms.

Our Return and Refund Policy explains:

  • Our 7-day reporting period;

  • Defective and non-conforming products;

  • Products damaged during delivery;

  • Customer-caused damage;

  • Funko Pop box condition;

  • Wrong or missing items;

  • Refunds;

  • Store credit;

  • Exchanges;

  • Rare and discontinued collectibles; and

  • Change-of-mind returns.

Because Gorilla Pop Protectors sells collectibles, Funko Pops and other collectible items generally cannot be exchanged simply because a customer wants a different item.

Identical replacements may also not be available for rare, discontinued or older collectibles.

Pop Protectors may generally be exchanged subject to availability and the applicable circumstances.

Nothing in our Return and Refund Policy or these Terms limits statutory consumer rights.

12. Change-of-Mind Purchases

Gorilla Pop Protectors does not voluntarily offer general change-of-mind returns.

This means that, unless a statutory cancellation or return right applies, we do not accept returns simply because a customer:

  • Changed their mind;

  • No longer wants the product;

  • Found the product cheaper elsewhere;

  • Decided they do not like the product;

  • Ordered the wrong product;

  • Changed their collecting plans; or

  • No longer requires the product.

Any statutory cancellation, cooling-off or return right that applies under South African law remains unaffected.

Please refer to our Return and Refund Policy for full details.

13. Website Content and Accuracy

We make reasonable efforts to ensure that information on our website is accurate.

However, the website may occasionally contain:

  • Typographical errors;

  • Incorrect information;

  • Outdated information;

  • Product availability errors;

  • Pricing errors;

  • Technical errors; or

  • Other inadvertent inaccuracies.

Where we discover an error, we may correct the information.

Where an error materially affects an order, we will handle the matter in accordance with applicable law.

We do not guarantee that the website will always be available, uninterrupted or completely error-free.

14. Intellectual Property

Unless otherwise indicated, the content appearing on the Gorilla Pop Protectors website, including:

  • Logos;

  • Branding;

  • Website design;

  • Text;

  • Original photographs;

  • Graphics;

  • Product descriptions;

  • Videos;

  • Original marketing materials; and

  • Other original content

is owned by Gorilla Pop Protectors or is used with permission or under an applicable licence.

You may access and use the website for your personal and lawful shopping purposes.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our original website content without our prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

15. Third-Party Intellectual Property

Many products sold by Gorilla Pop Protectors feature characters, brands, entertainment properties, sports teams or other intellectual property belonging to third parties.

Gorilla Pop Protectors does not claim ownership of third-party intellectual property merely because we sell products featuring such intellectual property.

All third-party trademarks, characters, logos, names and other intellectual property remain the property of their respective owners.

Where applicable, products are sold as genuine branded products sourced through our supply chain.

16. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, courier services, logistics providers, advertising services, analytics tools and external websites.

These may include services provided by Shopify, payment processors, courier companies and other service providers.

Third-party services are governed by the terms and policies of the relevant third-party provider.

We are not responsible for the independent acts, omissions, availability or policies of third-party providers except where applicable law makes us responsible.

Where you access a third-party website through a link on our website, you do so at your own discretion.

17. Shopify

Gorilla Pop Protectors uses Shopify to operate and host its online store.

Shopify provides the technology and ecommerce infrastructure through which our website and online store operate.

However, the purchase of products from Gorilla Pop Protectors is a transaction between you and Gorilla Pop Protectors.

Shopify is not the seller of our products and does not replace Gorilla Pop Protectors as the supplier to the customer.

Nothing in this section limits any rights or remedies available to consumers under applicable law.

18. Reviews, Feedback and User Content

If you submit a product review, testimonial, photograph, comment, suggestion, feedback or other content to Gorilla Pop Protectors, you confirm that:

  • The content is your own or you have permission to provide it;

  • It does not infringe another person's intellectual property or other legal rights;

  • It is not unlawful, fraudulent, defamatory, abusive or misleading; and

  • It does not contain malicious software or harmful code.

By voluntarily submitting content to us, you grant Gorilla Pop Protectors a non-exclusive, royalty-free licence to use, reproduce, display and publish that content for purposes connected with our business, including marketing and promoting our products, subject to applicable law.

We may remove or decline to publish content that we reasonably consider inappropriate, unlawful, misleading, offensive or inconsistent with these Terms.

We do not guarantee that submitted content will be published or retained.

19. Prohibited Use

You may not use our website:

  • For any unlawful purpose;

  • To commit fraud;

  • To impersonate another person;

  • To provide false or misleading information;

  • To interfere with the operation of the website;

  • To introduce malicious software or harmful code;

  • To attempt to gain unauthorised access to our systems;

  • To infringe intellectual property rights;

  • To harvest personal information unlawfully;

  • To abuse or harass our employees, suppliers or customers;

  • To interfere with another person's use of the website; or

  • For any purpose prohibited by applicable South African law.

You may not use automated systems, scraping tools, bots or similar technologies to extract, copy or commercially exploit substantial portions of our website without our written permission, except where such activity is permitted by law.

This does not prevent lawful search-engine indexing or other lawful activities that cannot reasonably be restricted.

20. Account Suspension or Termination

We may suspend or terminate access to an account where reasonably necessary because of:

  • Fraud;

  • Unauthorised activity;

  • Abuse;

  • Repeated violation of these Terms;

  • Security concerns; or

  • Other unlawful or harmful conduct.

Termination of an account does not affect rights or obligations that arose before termination.

Nothing in this section affects any statutory consumer right.

21. Privacy and Personal Information

Personal information collected through our website is handled in accordance with our Privacy Policy.

We process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act, 2013 (POPIA) where applicable.

Our Privacy Policy explains how we collect, use, store and share personal information and how customers can exercise applicable privacy rights.

By placing an order or using certain website functions, you acknowledge that your information may need to be processed by service providers such as payment processors, Shopify, courier companies and other suppliers necessary to provide our services.

For full details, please refer to our Privacy Policy.

22. Limitation of Liability

To the maximum extent permitted by applicable South African law, Gorilla Pop Protectors will not be liable for indirect, incidental, special or consequential losses arising from your use of the website or services where such liability may lawfully be excluded.

This may include losses arising from circumstances such as:

  • Website interruptions;

  • Third-party service interruptions;

  • Courier delays;

  • Events outside our reasonable control;

  • Temporary unavailability of products;

  • Technical failures; or

  • Other indirect losses.

However, nothing in these Terms excludes or limits liability, responsibility or a consumer remedy where such exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not exclude statutory rights or remedies under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable legislation.

23. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters;

  • Severe weather;

  • Floods;

  • Fires;

  • Road closures;

  • Strikes or industrial action;

  • Civil unrest;

  • Government action;

  • Power or telecommunications failures;

  • Cybersecurity incidents affecting third-party infrastructure;

  • Courier disruptions;

  • Supplier disruptions;

  • Epidemics or pandemics; or

  • Other events that could not reasonably have been prevented or anticipated.

Where such an event affects an order, we will take reasonable steps to communicate relevant information to the customer.

24. Indemnity

To the extent permitted by applicable South African law, you agree to be responsible for losses suffered by Gorilla Pop Protectors that arise directly from your unlawful use of the website, fraud, intentional misconduct or material breach of these Terms.

Nothing in this section requires you to indemnify Gorilla Pop Protectors for matters for which you cannot lawfully be held responsible.

25. Governing Law

These Terms and your relationship with Gorilla Pop Protectors are governed by the laws of the Republic of South Africa.

Any dispute will be subject to the jurisdiction of the courts of the Republic of South Africa that have jurisdiction over the matter.

Nothing in this clause prevents a consumer from exercising any right to approach a competent consumer authority, tribunal, court or other dispute-resolution body available under applicable South African law.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be severed to the extent necessary, without affecting the remaining provisions of these Terms.

27. No Waiver

If Gorilla Pop Protectors does not immediately enforce a right or provision contained in these Terms, this does not mean that we have waived that right.

Any waiver must be made expressly and does not automatically constitute a waiver of future breaches.

28. Entire Agreement

These Terms, together with the policies specifically referenced in them, constitute the terms governing your use of our website and your purchases from Gorilla Pop Protectors, subject to applicable law.

The following policies form part of these Terms:

  • Return and Refund Policy

  • Shipping Policy

  • Privacy Policy

If there is a conflict between these Terms and a mandatory provision of applicable law, the applicable law will take precedence.

Where there is a conflict between these Terms and a specific policy relating to a particular subject matter, the more specific policy will apply to that subject matter to the extent permitted by law.

29. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our business;

  • Changes to our products or services;

  • Changes to our website;

  • Changes to applicable law; or

  • Other legitimate business requirements.

The latest version will be published on this page together with the date on which it was last updated.

Where applicable law requires us to provide notice of material changes, we will do so in the manner required by law.

Your continued use of the website after updated Terms have been published constitutes acceptance of the updated Terms to the extent permitted by law.

30. Contact Information

If you have questions about these Terms, please contact Gorilla Pop Protectors using the contact details published on our website.

Gorilla Pop Protectors

Website:
gorillapopprotectors.co.za

Email:
GorillaFunkos@gmail.com

For order-related enquiries, please include your order number so that we can assist you efficiently.

Gorilla Pop Protectors
Protect your Funko collection.