Shipping policy

Shipping Policy

Last updated: 8 August 2026

At Gorilla Pop Protectors, we take great care when preparing your order for delivery. Our goal is to make sure your Funko Pops and Pop Protectors reach you safely and securely.

We currently offer shipping within South Africa through our selected delivery partners, including The Courier Guy, Aramex and Pargo.

1. Order Processing

Orders are generally processed and prepared for dispatch within 2–3 business days after payment has been successfully received and the order has been confirmed.

Business days are Monday to Friday and exclude South African public holidays.

During busy periods, promotions, sales, product launches or other circumstances that result in unusually high order volumes, processing may take slightly longer.

Once your order has been handed over to the courier, you will receive your tracking information where applicable.

2. Delivery Options

We currently use The Courier Guy, Aramex and Pargo for deliveries within South Africa.

Available delivery options and shipping costs are calculated according to your delivery location and the shipping option available at checkout.

The Courier Guy & Aramex — Door-to-Door Delivery

For door-to-door deliveries, Gorilla Pop Protectors reserves the right to select either The Courier Guy or Aramex based on factors such as your delivery location, courier availability, serviceability, pricing and operational considerations.

Customers therefore cannot require a specific door-to-door courier unless this has been agreed with Gorilla Pop Protectors in writing before the order is dispatched.

Both The Courier Guy and Aramex provide door-to-door courier services to many areas throughout South Africa.

Delivery times depend on your destination and the courier route. Please note that deliveries to outlying, rural or less frequently serviced areas may take longer than deliveries to major metropolitan areas.

Pargo

Pargo offers convenient delivery to participating Pargo Pickup Points throughout South Africa.

Pargo operates a nationwide network of pickup points, making it a convenient option for customers who may live in areas where direct courier delivery is less convenient.

Pargo advises that main and local deliveries generally take approximately 3 business days after the parcel has been handed over, while regional deliveries can take longer depending on how frequently the area is serviced.

Pargo parcels are subject to their applicable weight and size restrictions.

3. Estimated Delivery Times

Our delivery times are estimates only and are not guaranteed delivery dates.

As a general guide, orders are usually:

Order processing: 2-3 business days
Courier delivery: approximately 3–5 business days after dispatch

Total estimated delivery time: approximately 5–8 business days from order confirmation

Customers in outlying, rural or remote areas may experience longer delivery times because courier routes to these areas may not operate daily.

Public holidays, weekends, adverse weather, operational disruptions, high-volume periods and circumstances outside of Gorilla Pop Protectors' control may also result in additional delays.

Delivery timeframes begin once your parcel has been dispatched and handed over to the courier, rather than when the order is placed.

4. Outlying & Remote Areas

We are located in an outlying area ourselves and understand that courier services do not operate with the same frequency in every part of South Africa.

If you live in a rural, remote or outlying area, please allow additional time for delivery.

Where possible, we recommend choosing a Pargo Pickup Point if one is conveniently available to you.

If your address is outside the normal service area of the selected courier, we may contact you to arrange an alternative delivery or collection option.

Additional courier charges may apply where a courier imposes an outlying-area or special delivery surcharge. If such a charge applies and was not already included at checkout, we will contact you before proceeding.

5. Tracking Your Order

Once your order has been dispatched, we will provide tracking information where available.

Please use the tracking information supplied to monitor the progress of your parcel.

Please remember that tracking information is provided by the courier and delivery updates may take some time to appear after the parcel has been collected.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • Street address

  • Suburb/town

  • Postal code

  • Contact telephone number

  • Any relevant delivery instructions

Incorrect or incomplete delivery information may result in delays, additional delivery charges or the parcel being returned to us.

If a parcel has to be re-delivered because incorrect or incomplete information was supplied by the customer, additional courier charges may apply.

7. Pargo Pickup Points

If you select Pargo, please ensure that the selected Pickup Point is convenient for you and that you collect your parcel within the timeframe specified by Pargo.

Pargo's terms and collection procedures apply to parcels delivered to Pargo Pickup Points.

Please ensure that you have received notification that your parcel is ready before travelling to collect it.

8. Packaging & Protection

We take care when packaging your order.

Funko Pops are packaged with protection intended to reduce the risk of damage during normal transportation. Where applicable, Funko Pops purchased from Gorilla Pop Protectors are shipped inside a Pop Protector.

However, courier parcels are handled and transported by third-party delivery companies, and we cannot guarantee that the original Funko packaging or box will remain completely free from minor cosmetic imperfections during transit.

Gorilla Pop Protectors cannot be held responsible for loss, damage, deterioration or other damage to goods caused by a third-party courier during transportation, handling or delivery, except where otherwise required by applicable law.

The courier's own terms, conditions, exclusions and applicable liability or insurance arrangements will apply to the shipment.

Customers acknowledge that courier companies may impose limitations or exclusions on liability for certain types of goods, including collectible, fragile or valuable items.

For example, The Courier Guy's current terms exclude collectables from its standard liability unless the courier has specifically agreed in writing to accept liability for such goods.

9. Courier Liability, Insurance & Claims

Gorilla Pop Protectors does not provide independent insurance for your parcel unless expressly stated otherwise.

Any insurance, limited liability or compensation available for a parcel is subject to the terms, conditions, exclusions, limits and claims procedures of the courier used for that shipment.

As a general indication:

  • The Courier Guy: its standard terms currently state a liability limit of R1,000 per consignment where liability is accepted. The Courier Guy also offers an additional limited-liability option that may be requested and paid for separately, subject to its terms and exclusions. Importantly, its terms specifically exclude collectables from its standard liability unless otherwise agreed in writing.

  • Pargo: parcels valued at R1,000 or less are currently automatically insured under Pargo's basic insurance arrangement. Additional insurance may be available for higher-value parcels, subject to Pargo's terms.

  • Aramex Store-to-Door: its current Store-to-Door service provides an advertised R1,000 Marine GIT waybill cover, subject to its applicable terms and a R100 excess on insurance claims.

These amounts and conditions are determined by the respective courier companies and may change from time to time.

Gorilla Pop Protectors does not guarantee that a particular courier will approve a claim or pay compensation for a damaged or lost parcel.

Where appropriate, we will assist the customer in providing the necessary information and documentation to submit a claim to the relevant courier.

10. Funko Box Condition

Please note that Funko Pops are collector's items and their boxes may have minor manufacturing or handling imperfections.

Unless specifically stated otherwise on a product listing, Funko Pops are not guaranteed to be mint condition.

Please carefully review the product photographs and description before purchasing.

If you require additional photographs or information about the condition of a particular Funko Pop, please contact us before placing your order.

11. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the parcel and its packaging before opening it, where possible.

If the contents are damaged, please contact us as soon as possible with:

  • Your order number

  • Photographs of the outer packaging

  • Photographs of the internal packaging

  • Photographs of the damaged product

  • A description of the damage

We will assist you in investigating the matter with the relevant courier.

Please do not dispose of the packaging until the matter has been resolved, as the courier may require photographs or other information when investigating a claim.

Please note that any courier claim remains subject to the applicable courier's own claim deadlines, procedures, liability limits and exclusions.

12. Courier Delays

Once an order has been handed over to the courier, the delivery portion of the journey is managed by the selected courier.

While we will do our best to assist with tracking enquiries and courier delays, Gorilla Pop Protectors cannot guarantee a specific delivery date or time.

Delivery may be delayed by circumstances outside our control, including weather, road conditions, operational disruptions, incorrect addresses, high parcel volumes, regional delivery schedules and other unforeseen circumstances.

13. Failed Delivery & Returned Parcels

If a courier is unable to complete delivery because of an incorrect address, unavailable recipient, failure to collect a Pargo parcel, or another circumstance attributable to the customer, the parcel may be returned or require additional delivery arrangements.

Any additional courier charges resulting from a customer-related failed delivery or re-delivery may be payable by the customer.

14. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the available shipping method and delivery destination.

Shipping rates may change from time to time due to changes in courier pricing and operating costs.

Any applicable shipping cost will be shown to you before you complete your purchase.

15. Delivery to South Africa

We currently ship orders within South Africa.

We do not currently offer international shipping unless specifically arranged with us in advance.

If you have any questions about delivery to your area, please contact us before placing your order.

16. Contact Us

If you have any questions regarding shipping, delivery or your order, please contact the Gorilla Pop Protectors team through our Contact Us page.

We are always happy to help where we can.

Gorilla Pop Protectors
Protect your Funko collection.